Your satisfaction is very important to us. If you need to return the item for store credit, please follow the necessary steps below to insure a prompt credit. Returns are only honored for items not similar to the ones(s) described or photographed or manufacturing defect.

You must contact us prior to returning your items.

Jewelry that has been worn is not returnable.

No refunds are administered, only store credit.

Returns are only honored for items not similar to the ones(s) described or photographed or manufacturing defect.

Earrings can not be returned.

Customized jewelry, custom orders, special orders or jewelry altered as per your request, are not returnable.

Items damaged in shipping can receive a full refund, see below for complete requirements.

You may return an item for store credit within 7 days of the SHIPMENT DATE. See invoice for date. Charges for shipping, handling, insurance, delivery confirmation, and charges for personalizing or customizing services are non-refundable. We reserve the right to charge a restocking fee.  All returns must be accompanied with the ORIGINAL INVOICE/PACKING SLIP. When you return an item, follow these instructions, and most importantly, please indicate the reason for the return.

You are REQUIRED to:

• INSURE your item for the full value.
• Supply a phone number were you can be easily contacted.
• PURCHASE DELIVERY CONFIRMATION; we cannot be responsible for lost or misdirected returns.
• Return to: JIL Streed P.O. Box 3512 Ramona, CA 92065

If any of the conditions are not met, you may not receive a credit or your credit could be delayed. The item will then be returned to the buyer.

We guarantee that the product will arrive in good condition. If the items have been damaged in transit. We can not give you a refund without all of the following items/requirements. We can not be reimbursed by the Postal or UPS service with out these items. So carefully read all instructions. The item must be returned within 7 days of the shipping date.

To receive a refund for items damaged upon their arrival, you must: Immediately call me at 760-788-9649 to inform me of the mishap. I may instruct you to provide information not stated in this policy. You must return the items, and all damaged packing materials, original invoice/packing slip, and anything else in the package. The item must be returned with proper packing, insurance for full value, and delivery confirmation. Charges for shipping, handling, insurance, charges for personalizing or customizing services are non-refundable.

Items with out any of the one of the requested items may not receive a refund and will be returned to the buyer. We are not responsible for lost or misdirected items. Refunds will be sent for damaged items when we receive reimbursement from the shipping provider.

We reserve the right to correct any and all errors and omissions. Beaded gemstone can be substituted without the buyer's consent. The look will be similar. This is due to the limited supply. Set gemstones will not be substituted without the buyer's consent